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Servicing & Repairs

Servicing and Maintenance
Servicing & MaintenanceRepairs

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Servicing & Maintenance

Maintaining Peak Performance

At Runnymede HVAC, we understand the importance of a reliable and efficient air conditioning system. Our regular maintenance plans ensure your system operates at peak performance, delivering cool, comfortable air when you need it most.

Save Money, Save the Planet:

Did you know a clean air conditioner can use up to 60% less energy (Carbon Trust, 2012)? Regular cleaning and maintenance optimise performance, translating to lower electricity bills and a reduced environmental footprint. It’s a win-win for your wallet and the planet!

optimise performance

Peace of Mind with Complete Care:

Preventative Maintenance

Our comprehensive servicing includes a thorough inspection and cleaning, minimising the risk of breakdowns and extending the lifespan of your unit.

Leak Detection Ensures Safety

Even a small refrigerant leak can significantly impact performance. Our service visits include rigorous leak testing, ensuring your air conditioner operates safely and efficiently.

F-Gas Regulation Compliance

We understand the importance of adhering to F-gas regulations. Our maintenance plans are designed to ensure your system meets all environmental requirements, giving you peace of mind.

Tailored Plans to Suit Your Needs

Flexible Options: We offer a variety of adaptable maintenance plans to suit any system and budget. Our expert engineers will assess your specific needs, including size, refrigerant levels, and usage, to recommend the most appropriate and cost-effective plan.

reduces risk

Priority Service, Always

Fast Response for Unexpected Issues:

Planned maintenance reduces the risk of faults, but for unexpected issues, our maintenance agreement holders receive priority response times and discounted parts and labor.

Expert Engineers Deliver Solutions:

Our highly trained engineers are experienced in troubleshooting a wide range of systems, ensuring a swift diagnosis and repair to get you back up and running quickly.

Domestic Specialists with a Personal Touch:

While we offer maintenance for various equipment types, our expertise lies in domestic environments. This allows us to provide personalised service with a deep understanding of your needs.
Servicing

Unparalleled Customer Care

Convenience from Start to Finish:

We’ll contact you to schedule a service visit at your preferred date and time.

Familiarity Breeds Efficiency:

Whenever possible, we’ll send the same engineer for each visit, ensuring they’re familiar with your system and history.

Professionalism Guaranteed:

Our uniformed engineers are courteous, experienced, and dedicated to minimising disruption during their service.

Clear Communication is Our Priority:

We have real people on the phone to answer your questions and address any concerns.

Our Comprehensive Service Visits

During each service visit, our engineers perform a full visual inspection, check refrigerant pressures and test for leaks (ensuring F-gas compliance), verify airflow and control accuracy, inspect mechanical components, test and clean condensate pumps and drains, clean filters, coils, outdoor units, and casings, and disinfect internal units.

Our Plans

Build Your Ideal Maintenance Plan:

Invest in peace of mind and optimal comfort with Runnymede HVAC’s air conditioning maintenance plans. All we need is a postcode and a brief description of your equipment and we can suggest a maintenance plan to suit you.

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Essential

Our core plans offer everything you need to keep your system running smoothly. We’ll tailor service intervals and schedule appointments at your convenience. These plans also include priority response times and parts/labor discounts.

from £180 + VAT per year

Remote Monitoring

Essential +

For wine cellars, humidors, pantries, or other specialist environments where precision climate control is essential, consider our Essential Plus plans. These include real-time temperature and humidity monitoring with alerts and trend analysis to ensure optimal performance.

For Critical Applications

Bespoke Packages

We offer customised packages with the highest response times, stocked parts, temporary cooling solutions, and call outs included. Contact us to discuss your specific requirements.


Service Plans Essential + Remote Monitoring Bespoke
Reminder when service visits are due 
Regular planned service visits
Spread the cost: pay monthly options
Priority call out response
1 - 2 working days 1 - 2 working days 24 hours
Discount on parts and spares  10% 10% 15%
Extended manufacturer warranty maintained 
Remote performance monitoring and analysis
Temperature and humidity alerts
Unplanned call out responses included optional optional
Annual performance report 
Common parts kept in stock  optional
Temporary emergency equipment supplied  optional

*Remote Monitoring and Bespoke Service Plans require the installation of a Sensorpush monitoring system, and connection to RunnyMede’s monitoring portal for a one-off set-up cost.

Breakdowns & Repairs Rapid Response, Expert Solutions

Is your air conditioning, wine cellar cooling, heat pump, or ventilation system failing to keep you comfortable? Don’t suffer through another hot day or worry about your precious wine collection. Runnymede HVAC offers prompt, reliable repairs to get your essential systems back up and running in no time.

less downtime

Why Choose Runnymede HVAC?

First-Time Fix Expertise:

Our skilled and experienced engineers boast a 50% success rate of resolving issues on the initial visit (based on May-June 2023 call out data). This translates to less downtime for you and potentially lower repair costs.

Repair-Focused Approach:

We prioritise environmentally friendly and cost-effective solutions. Whenever possible, our honest and transparent approach will explore repair options before suggesting replacements.

Rapid Response:

We prioritise your comfort and offer call-out appointments within 3 working days, with even faster service for our valued maintenance plan customers.

Transparent Pricing:

Our clear and upfront pricing structure eliminates hidden fees. Call-out charges include the first hour of labor and exclude any necessary parts or additional labor. We also offer free cancellation up to 48 hours before your scheduled appointment.
Our Pricing

Call-Out Costs

Call-out charge

£170 + VAT (£190 + VAT within London ULEZ zone) - Includes 1 hour labour

£170 - £190

Additional labour

£60 + VAT per hour (or part thereof)

£60

Expenses

May include parking, congestion zones, and common stock parts

*prices correct as of June 2024

Our Commitment to You

Our goal is to resolve your issue during the initial visit. However, if more extensive repairs or parts are needed, we’ll provide a detailed diagnostic report and a clear quote for the next steps, empowering you to make informed decisions.

Our Location

Across London and the South-East

Our specialist team is based in Yateley, Hampshire and we operate across London the south of England.

We regularly work in the following counties; Greater London, Surrey, Sussex, Kent, Berkshire, Hampshire, Oxfordshire, Buckinghamshire, Hertfordshire, and Essex.

Don’t let a malfunctioning system disrupt your comfort. Contact Runnymede HVAC today for fast, reliable air conditioning repair services!

For more information and enquires, contact us today!